If the QR Code cannot be scanned on the work day, on the screen will be displayed to the No-show alert screen and you will not be able to use the app, except "Scan QR code" or "Contact us via Inquiry Form".
If the "No-show alert screen" displayed on your app for one week, your account will be automatically locked.
■If you are working but did not (could not) scan the QR Code
(1)Scan the QR code (or do "Kintaihenkou shinsei"after the work).
"Please scan the QR Code during your break time or free time. than after the work, you will need to submit an ""Kintaihenkou shinsei（勤怠変更申請）"" to confirm your actual work ours.
"
For information about how to apply for "Kintaihenkou shinsei（勤怠変更申請）", please click here.
If you are late for work, please apply with the actual start time.
■In case of cancellation due to the company.
(1)Contact us via Inquiry form (on weekdays (during business hours from 9am to 6pm)).
If you do not submit a cancellation request before the start time, you will not be able to submit a cancellation request from the application. Please Contact us via Inquiry form with the following information below.
・Worker's full name
・Name of the company
・Work date
・Whether or not the worker cancelled due to the company
・Proof of the circumstances of the cancellation
*Please send us a screenshot of the message that between you and company.
If you have got cancelled by phone, please tell the company(who is on the phone) to contact us,
(2) Cancellation request from the application (on Saturdays, Sundays, and holidays (not business hours))
If the cancellation is due to the company and you have work the next day or later, please submit the cancellation request as soon as start work as possible, and notify us of the cancellation due to the company, the following information.
We will process the request to recovery your credit score on the next business day.
・Worker's full name
・Name of the company
・Work date
・Whether or not the worker cancelled due to the company
・Proof of the circumstances of the cancellation
*Please send us a screenshot of the message that between you and company.
If you have got cancelled by phone, please tell the company(who is on the phone) to contact us.
If your credit score will be reached to 0pt due to a cancellation request (due to the company) and you will have work next day.
"If you need to check the details of your workplace for the next day, please check your registered e-mail address.
(we sending work place details a day before scheduled work for all Caitech worker's)"
Please be assured that we will process your cancellation on the next business day.
■If you do not submit a cancellation request before the start time.(even if you have got tell the company by phone)
(1) Please contact us using the contact form below.
If you do not submit a cancellation request before the start time, even if you cancelled work and contacts the company by phone, No-show alert screen will displayed on your screen. Please Contact us via Inquiry form with the following information below.
If you do not submit a cancellation request before the start time, you will not be able to submit a cancellation request from the application. Please Contact us via Inquiry form with the following information below.
・Worker's full name
・Name of the company
・Work date
・Reason for cancellation
・Whether or not you have already called the company (our staff will confirm whether or not you have called the company).
*If you cancel within a week, please contact the company by phone. As a general rule,, cancellations by only messages are prohibited.
In addition, please call the company by phone if you need to cancel your work (Which work scheduled within a week)
For information about how to apply for cancellation, please click here.
*Your credit score will be reduce if you cancel after your work has been confirmed.